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Post by Zarsthor on Dec 14, 2009 11:40:41 GMT 1
There are so many of these. Its so nice to know I'm not to only one that wants to scream at a call centre. Though I've never gotten to the point I'm swearing at them I have been sworn at by a BT rep who hung up on me because I asked a reasonable question. I think he was in a real bad mood because he sounded pissed off when he answered my call and he didn't seem to know a lot of English so we struggled for a good 20 minutes.
Oh dear god. LMFAO
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Post by Mister Buch on Dec 14, 2009 13:21:24 GMT 1
I hate call centres so much. It's the waiting and the button-pressing and the 'Your call is important to us' (that is an outright lie and I resent it) that comes BEFORE the conversation even begins that drives me mad. When I finally reach a human I'm okay.
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Post by Zarsthor on Dec 14, 2009 13:34:40 GMT 1
I don't mind if they flaffle about me with as long as stuff gets sorted out. I only start getting annoyed when I'm on my 3rd or 4th call back for the same problem. I worked in a call centre when i was 16 briefly. Luckily I never actually spoke to the public I actually chased up complaints and questioned companies we used that caused the complaints but there was this one amusing call. I'm talking to a receptionist for one of the companies we use and the person next to me starts telling this joke to another colleague. I chuckled at the punch line then apologized to the receptionist for having laughed and explained I heard a joke. She suddenly kicks off though. Starts excusing me of all sorts of things and I'm trying to calm her down but she's just getting worse and the f-bombs have started. I had to put her on speaker phone and my supervisor comes running down and tells her what for and to get her manager on immediately. She's still fuming though and my supervisor has to call her manager directly on another phone then all you hear on the speaker phone is the receptionist getting told off for swearing to the BBC by her manager and the phone goes dead. Yeah I shouldn't have giggled but wow did she over react.
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