|
Post by Clint Johnston on May 1, 2013 23:14:36 GMT 1
So I've not logged in awhile. Since I finished the Back to the Future game. Now it won't log me in, won't connect with the website, and has locked up my games. I'm kind of ready to kick some doors in. More importantly it seems to be a common problem to which there is no easy fix. AUGH!
|
|
|
Post by jklinders on May 1, 2013 23:29:40 GMT 1
Have you tried contacting support?
|
|
|
Post by Clint Johnston on May 1, 2013 23:47:30 GMT 1
Attached were a pic of the error msg and the dxdiag.
I'm losing it, and I have your program to thank. I have no idea why Steam won't work. I have uninstalled and reinstalled it on my machine. It worked fine until January. I haven't needed it since then. I go to open it today and quelle surprise! It will not open. I give it my password. It will not open. I hit reset password. It goes through a bunch of motions and will not open. I check my account on the website for the store and then reattempt the log in on my computer. Nothing. With this re-install, I've had to wait forever yet another update (incidentally, why isn't the installation file on the main website up to date?) which didn't do any doggone good, I still have the freaking "can't log in" error. What the heck is wrong with your store? I can log in via the web end just fine. A quick google search does not show that steam is down at the moment. So why can't I get in?
So please, please figure out the root cause for this and tell me. And if I've lost my save games thanks to being forced to uninstall this crummy thing, I'm going to be even more "steam"ed.
|
|
|
Post by Lily Ariel Linders on May 2, 2013 0:25:17 GMT 1
Wow. Just... wow.
|
|
|
Post by jklinders on May 2, 2013 0:35:19 GMT 1
Can you send me the screen cap of your error message Clint
I'm pretty good at Steam troubleshooting
|
|
|
Post by Clint Johnston on May 2, 2013 0:36:56 GMT 1
Yeah, I have a temper. And now it's working (damned if I know how). Only when I uninstalled, it lost my games. So now the waiting time is doubled. W00t (decidedly unenthusiastic cheer)
|
|
|
Post by jklinders on May 2, 2013 0:40:37 GMT 1
OK, quick question.
Did you reinstall it on the same hard drive? Your game files should still be there even if you removed Steam. I've swapped my library between hard drives without (much) effort so it should be possible to get it re linked.
|
|
|
Post by Clint Johnston on May 2, 2013 0:44:04 GMT 1
Yeah. But for some idiotic reason the two main games (which I bought on disk to avoid precisely this problem) Fallout NV and Skyrim are now needing to be downloaded. I checked and I can't find them in program files. I remember when I last saw them was when I was modding skyrim and and the files were under Steamapps in the steam folder. So I think they're gone.
Oh, BTW, the disk served as a shortcut for steam and nothing else. I was rather annoyed at that discovery.
|
|
|
Post by jklinders on May 2, 2013 0:51:21 GMT 1
Steam is the DRM, so the installation is always completed by it.
The game file should be in C:/program files/steam/steamapps/common
The drive letter determined by which drive it's actually installed on If it's not there then yeah, it somehow got wiped but that should not have happened.
|
|
|
Post by Clint Johnston on May 2, 2013 1:13:07 GMT 1
The folders for those files are there, but not the files themselves.
|
|
|
Post by jklinders on May 2, 2013 1:26:05 GMT 1
Now I'm concerned about your hard disk, I've reinstalled Steam any number of times and never lost the game files. Might want to keep a watch out and think about getting your important stuff backed up
|
|
|
Post by Clint Johnston on May 2, 2013 1:33:06 GMT 1
I've run spybot and avg fairly often, and as of today spybot was clean and I've not run avg yet. It might be because I ran into trouble with the repair option so I just selected uninstall there instead of via control panel.
|
|
|
Post by Lily Ariel Linders on May 2, 2013 1:34:46 GMT 1
I got my Steam games back without any hassle at all after replacing my hard drive... all it took was reinstalling Steam, and clicking on "Download" then "Install" on the games in my Steam library... a lot easier than I had any reason to expect, given the hassle iTunes gave (though Linders and the repairman from across the street were amazingly talented at recovering my lost iTunes library ;D) Still makes me wish iTunes was as user-friendly as Steam.
|
|
|
Post by Clint Johnston on May 2, 2013 1:50:55 GMT 1
That's what it's doing now. It's just taking forever.
|
|
|
Post by Nord Ronnoc on May 2, 2013 7:08:02 GMT 1
Reminds me of my first attempt at buying Fallout: New Vegas Ultimate Edition on Steam. The transaction failed, but it used up my account. Twice. I had to call both my bank and the company to request a refund.
Yeah. Good times.
|
|